-  Welcome & Introduction

•  Program objectives and expectations
•  Participant introductions
•  Introduction to Sales
•  The Concept of Sales
•  The Importance of Sales
•  The Benefits of Sales

 •    The Concept of the Art of Influence
•    The Importance of Mastering the Art of Influence in Sales

•  Customer Care

•    Understanding customer needs
•    Building trust and loyalty

•   Understanding Body Language

•    Verbal vs. non-verbal communication
•    Cultural considerations

• ‘  Advanced Persuasion & Practical Skills

•  Behavioral Influence

•    Appearance, posture, tone of voice
•    Building instant rapport

•   The Art of Modern Selling

•    Selling strategies for today's market
•    Technology and human connection

•   Mistakes in the Negotiation Process

•    Case studies and group discussion
 

•  Practical Assessment of the Persuasion Process

•    Role-playing and feedback
•    Group presentations or simulations
 

•   Closing Session

•    Final reflections
•    Q&A
•    Certificate distribution