-  Welcome & Introduction

  •  Program objectives and expectations
  •  Participant introductions
  •  Introduction to Sales
  •  The Concept of Sales
  •  The Importance of Sales
  •  The Benefits of Sales

 •    The Concept of the Art of Influence
•    The Importance of Mastering the Art of Influence in Sales

 

  •  Customer Care

•    Understanding customer needs
•    Building trust and loyalty

  •   Understanding Body Language

•    Verbal vs. non-verbal communication
•    Cultural considerations

 

  • ‘  Advanced Persuasion & Practical Skills

 

  •  Behavioral Influence

•    Appearance, posture, tone of voice
•    Building instant rapport

  •   The Art of Modern Selling

•    Selling strategies for today's market
•    Technology and human connection

 

  •   Mistakes in the Negotiation Process

•    Case studies and group discussion
 

  •  Practical Assessment of the Persuasion Process

•    Role-playing and feedback
•    Group presentations or simulations
 

  •   Closing Session

•    Final reflections
•    Q&A
•    Certificate distribution
 

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